How to Reset Your Password

If you cannot remember your password, you can reset it or create a new password.


(1) Go to your section and go to the log in page, the way you normally would.

Click on the “Forgotten your password?” link.

password_reset_1


(2) On the page that now appears, enter EITHER your username OR your email address. Click the corresponding Search button.

password_reset_2


(3) Whoa! Do NOT click Continue. Instead, open your email program and look for the email we just sent you. It contains a link for you to click on.

Why this step? To confirm that you are authorized to change your password.

password_reset_3

Look diligently for this email. It may need a few moments to arrive. It may end up in the Spam folder. Or in your email program’s Trash.

In the worst case, your email administrator might mistake it for malware and block it. This is rare, but it happens.

If you do not receive this email, contact us directly at our business email address (shown above the Continue button), and we will manually reset your password and email it to you. There may be a delay while we do this, so things work better when you can find the email and click on its link.

Newsroom 101 Home Page